Shipping policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing time
Within 1-3 business days after placing the order, it will be checked, approved, and packed. Then the package is prepared for transport. -
Delivery time
Canada: 5-10 business days
Shipping is handled by Canada Post.
All shipping times exclude any customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After shipping, the customer receives an email with a tracking number.
The order can be tracked via the tracking page on our website. To do this, click on “track your order” in the main menu of our website.
For logistical reasons, the order may be shipped in multiple partial shipments.
My tracking number does not work
It can take up to 5 business days for tracking information to be updated. If the tracking still shows no information after a few days, you can contact customer service.